Testimonials

Testimonials

What clients say about our services

We love to hear from previous clients, and appreciate feedback, both good and bad. If you have travelled with us and would like to provide your reflections on your experiences in Bhutan, we would love to hear from you! Please click here to contact us.

I visited Bhutan only for a short visit of 3 days together with a travel group from Dubai. Our organizer used Bhutan Travel Bureau to arrange our trip. As I am working in tourism myself I can tell that this agency did an excellent job and made our trip very memorable. Booking and visa procedures were smooth and even last minute amendments were done promptly and sufficient. The chosen hotels in Thimphu and Paro were of very good standard and all meals that we had included were great. Our tourguide and driver were both excellent and very professional in what they were doing and took always extra efforts to please everybody in the group. Very recommended to book your trip through them and thumbs up for the whole team. And Bhutan of course is a fascinating country anyway!
Marion M   Aug 30, 2018

BTB is a most reliable and efficient travel agency. Their service is great and they work with professional experienced guides and drivers. The hotels they chose for us (a family of 4 adults) were all very good and so were the meals in the hotels on during the tour. The information given on leaflets that August is monsoon is a bit misleading. We spent 12 days in mid-August in Bhutan and the weather was fantastic. Sure there are some clouds and occasionally it rains a shower here and there but overall, during the day, we had mostly sunshine. The advantage when travelling in August is that it feels like you have the country to yourself. We even went to Bumthang and despite that the road undergoes widening and therefore it took us quite long to get there, Bumthang was well worth the visit. All the country is spectacular and its people make it even better.
Mimaabsch   Aug 23, 2018

I cannot give Bhutan Travel Agency enough accolades. If I was returning to Bhutan, I would definitely book with them again. From the beginning, they responded quickly and professionally, and I must say patiently to my many questions. They will provide a private and completely customized tour. Our guide Tilly and our driver Taewong (best guess at spellings) were both beyond exceptional. They were friendly, courteous, helpful, a wealth of information and seemed to perceive our needs before we did. I can honestly say I was sad to leave Bhutan; I believe this was in part because of Bhutan, but also in part due to our excellent guide and driver. Thank you Tilly, Thank you Taewong, Thank you Bhutan Travel Agency. You are all wonderful and I am so happy our paths crossed.
Fiamma11   May 28, 2018

I arranged my trip to Bhutan directly with BTB and found the experience to be first class. Before I arrived my questions and personalised arrangements were responded to attentively. During my trip my guide and driver were very helpful and I felt very much at ease. When I asked about particular activities, such as attending evening prayers at a monastery, Tashi was very helpful in arranging that. I loved my stay in Bhutan and will certainly use BTB again.
Martin-Northants-UK   May 19, 2018

We had 11days including 9 adults and one 7 years old kid for this trip. Since beginning, the communication with Chorten was very smooth, he provided a lot of detail informations to make this trip to meet all requirements of us. After getting there, since 3 of us need to go on trekking to the Bumdrak camp, so we had 2 tour guides Tshultrimla and Ugyen for a few days. They both are very knowledgeable,responsible and patient. We chatted and shared a lot of cultures, stories and experiences. They can also deal with emergency very quickly, one of our group members was not feeling well one night, Tshultrimla went to hospital with her right away and helped her a lot! Ugyen also was very pay attention to us since we had no trekking experience at all, and made our trekking easier and more fun. Because of them, we had a wonderful and unforgettable trip. Great thanks to all of them from bottom of our hearts. Overall, we are very happy to visit Bhutan – this amazing country and couldn’t feel any much better than this. Definitely and highly recommend BTB if anyone would like to go to Bhutan.
Sally’s Group   May 4, 2018

It was our first time in Bhutan, and we aren’t used to travelling on a tour, so we were a bit skeptical. As soon as we landed and met our guides, we knew that everything would be fine. In fact, it was way more than just fine .. it came to be one of the greatest experiences of our lives. Both our tour guide and driver were so welcoming, and went above and beyond to make sure we had the most amazing experience in their country. As for the company, we were greeted by the owner, who reassured us that our trip would be taylor-made, and he kept his promise. They were all so professional, kind, and knowledgeable … we can’t thank you enough for taking such good care of us .. this was definitely a trip to remember ! LOVED Buthan, the country, the people .. everything ! We can’t speak more highly about BTB .. they gained our trust and we definitely recommend them to everyone who wants an amazing trip around Buthan. They will not let you down ! THANK YOU BTB ! And a very special thanks to Yishe, our amazing guide ! (spot on english and knowledge, and sooooo kind !)
Lu M   Apr 30, 2018

Topnotch service and attention from this agency. The guide was awesome. Perfect communication. Everything smooth and exquisitely organized. they even customized everything for our needs. 100% recommended.
Javi G   Apr 15, 2018

This was my second visit to Bhutan and I chose to use BTB again based on my last experience, and I was not disappointed. Initially I wanted to do Jomolhari trek after my last visit, but Ms. Thinley from BTB mentioned that currently it is difficult to get trekking permit for Asian nationalities to do Jomolhari trek (which means, once it is possible to get the permit, I might return again, hahaha) and she suggested the Dagala Thousand Lakes trekking which takes 6D/5N. After some research and googling on Dagala trekking, I decided to go ahead with Ms. Thinley’s suggestion for my solo trip. BTB arranged a brilliant trekking crew for me. My guide, Ugyen Wangchuk, was patient enough with my slow pace and my stops for taking photos. The chef, Yeshey, was cooking delicious dishes for the 3 meals, with no repeat in the dishes, throughout the trekking. And the assistant to the chef, Dodo, speaks fluent English and we had a lot of fun chatting and sharing stories.The whole trekking was such a great experience with scenic trail. I finished the my trip by coming down to Thimphu and visited Punakha afterwards before returning to Paro to depart to Bangkok. As usual, BTB arranged nice accommodation for my stay. My driver, Suman, was very accomodating to do stops (whenever possible and safe) for taking landscape photos. Emails and enquiries were replied fast and with clear answer. I really love their service and would definitely use them again. Highly recommend BTB for anyone going to Bhutan.
Gita   Apr 11, 2018

I travelled solo to Bhutan in February 2018 for five days. I was considering several agencies for the trip but finally decided to go with BTB based on prompt reply to my queries. I did have a lot of questions and they replied promptly and comprehensively. My stay there was excellent. I got to appreciate the simplicity of their way of living but they have such a rich culture and history. My tour guide and driver were very efficient and very helpful. I always felt safe and they never rushed me. I got to enjoy all the places we visited thoroughly. I was given just enough information and never too much that I get overwhelmed by details. They also allow me to have my quiet time and just take in the beauty of their country. The hotels I stayed in were clean and huge! Not five star but far from basic. One night I was given a one bedroom unit complete with a queen sized bed and a huge bath with a tub, a living room area and a kitchen. Also, the owner made it a point to meet all the guests. The vehicle we used during my stay was a fairly new SUV that was kept clean all the time by the driver. I will surely choose them again when I return to Bhutan.
mayamed08   Apr 10, 2018

Bhutan Travel Bureau did a fantastic job organizing our family vacation to Bhutan in December 2017. From the beginning, Pranita was so helpful and patient, answering numerous questions I had. She always quickly responded to my emails. At each decision point, she proactively reached out to me to make sure I knew what needed to be done (ex. paperwork for the visas, hotels to finalize, etc). She was also very flexible when we decided to change the hotels we wanted to stay in, just a month before our trip. Our guide Tschultim and our driver, both employees of BTB, were just perfect. Our guide gave so many interesting explanations and stories, even sharing several stories about his childhood. He was a very passionate Bhutanese, so proud of his country’s history and present day life. One last story…We were in Bhutan on Christmas and enjoyed such a wonderful evening meal with our guide and driver. We exchanged so many stories of our childhoods, country traditions, etc. We decided it was one of our best Christmases ever, without a turkey, ham or Christmas tree in sight. Thanks, Bhutan Travel Bureau!!!

dshmlyon   Feb 2, 2018

We came to Bhutan as a couple who wanted to cycle and hike and visit all the interesting places, Dzongs and monasteries. The trip was perfectly organized by BTB and we had a very experienced and knowledgeable guide and a separate car and driver for the rental bikes. The schedule was quite flexible and we could adjust it to our demand for seeing part of the country from a bike, including long uphills and wonderful downhill rides. The trip was worth every penny we spent and it was a really unique experience. I can really recommend a visit to Bhutan and the perfect organosation with BTB.

juergenw   Dec 3, 2017

I visited Bhutan for the second time, the first time it was 20 years ago. As the first I used the services of the Buthan Travel Bureau were excellent I decided to use the services of the same company now and I can say that now it was much better than the first time. From the first contact I noticed that the company had excellent professionals, everything was agreed with Mrs. Pranita Gurung, who always attended me very well and scheduled an excellent trip with me, she always quickly answered all the doubts I had. I arrived on September 30th and until October 12th everything was perfect, the hotels, meals and visits. The driver is always very attentive and responsible on the roads. I want to thank Richen, my guide, who taught me a lot more things about the culture and religion of Bhutan, he has a great knowledge of everything and has always been very attentive to me, excellent guide. Anyway, I want to go back and when I come back I will hire the same services now. Thanks to all of BTB!

JLLFreitas  Nov 28, 2017

When I decided to visit Bhutan, I took the Lonely Planet guide to check what local travel agencies they recommended and Bhutan Travel Bureau was in the list, so I wrote to them and then Ms Pranita Gurung replied very quickly. This was the successful beginning of an amazing 10 days journey around this beautiful country. Pranita suggested a very complete itinerary according to my interests while she and the company accepted to be flexible in terms of allowing me to modify the order of the daily planned sightseeing in case the weather conditions were not the best ones at certain hours. I really appreciated this flexibility because this gave me the opportunity to see Bhutan as I wanted to see it. In line with this, my guide, Sonam Tobgay, was very helpful and empathic. He was also very knowledgeable, spoke very good English and was very polite too, while he and the driver, Tandin, were always very punctual (Tandin spoke also English, was very polite, a very good driver and he always kept the car very clean). At the end of my journey I also had the opportunity to meet Ms Pranita Gurung and Mr Chorten Namgay, the company’s director, with whom I shared a very interesting conversation. Thanks to them I didn’t have to worry about anything during my stay given that they took care of my plane tickets between Kathmandu and Paro, the booking of all quality accommodation, the meals, the guide, the driver, the rental of the car, the tickets to enter all places I visited, … It’s been the best stress-free holiday of my life and there’s no doubt I will count on this company to organize my future second visit to the Thunder Dragon Kingdom.
Gwaladar   Nov 18, 2017

We had a very quick and detailed reply from Ms. Thinley Yangzom after we sent an email to BTB, she listed a possible itinerary for our 10 days trip and suggested us to change our travelling date so that we can see the Thimphu Tsechu festival. She was very helpful especially since we made a booking mistake with our connecting flight from Bangkok. Our guide, Ugyen Wangchuk, and our driver, Suman Mongar, were very professional and they worked really well together. Our itinerary covered Paro, 3 days 2 nights trekking on Druk Path, Thimphu, Punakha, Phobjikha Valley, and the Thimphu Tsechu festival. In which for the festival, our guide managed to arrange Kira (the national dress) for us. We were very happy with all the arrangement (hotels, meals, sightseeing, trekking) and we are planning to return to Bhutan to explore other areas. Of course, we would happily choose BTB and would recommend BTB to our friends!
go852   Nov 2, 2017

“Amazing service. Responded very fast and took very good care of everything. An awesome trip which we will recommend to friends.”

Sebastian and Stefanie Kirchner

“Our guide and driver were polite, helpful, considerate and reliable. We would be very happy to recommend BTB to others.”

Keith

“My dad and I used BTB for our recent trip to Bhutan and we had a wonderful experience. BTB did a superb job in setting up the trip and tailoring the itinerary for us. Our guide, Thinlay Dorji, was excellent and I highly recommend his services. He is very experienced and very personable. Our only issue was that we did not plan for a longer stay and venture further east. However, that just gives us an excuse to return and we will certainly use BTB to set up our future trips to Bhutan.”
John Dunlap
USA   Oct 29, 2017

“It was really a great time to travel with the team of BTB. They were like friends, took care of us all the time an always giving smiles.”
Thuong
Vietnam

“BTB and our guide were very flexible in finding new solutions and plans for us. Great food! Impressive to get such good food during a trek.”
Lars

“We enjoyed Bhutan very much indeed and would be happy to recommend BTB to any of our friends.   Hopefully you received our feedback form from Samdrup and there isn’t much to add except to say thank you for your help and professional responses to my questions and assistance in putting together the itinerary that we both enjoyed very much.”
Keith Redfern
Northern Ireland

“We chose BTB because the company was the most informative and responsive agent from any of the travel agencies. The staff were all incredible. BTB was fantastic and we will definitely recommend you to others.”
William Shinehouse

“Amazing service. Responded very fast and took very good care of everything. An awesome trip which we will recommend to friends.”
Sebastian and Stefanie Kirchner

“I had a fantastic time in Bhutan and will be sure to recommend Bhutan and BTB to friends and family. I very much enjoyed my short visit to Bhutan.”
Amanda Bond

“Thank you for arranging my tour in Bhutan. It was marvellous and I did enjoy it. Your guide Thinlay was most informative and I learnt a lot. At times I found the flights of stairs a bit horrific (I live in a bungalow on flat ground) but he was always at my elbow to give me help if needed. I do hope to return sometime next year as eastern Bhutan is calling me.”
Eileen Hewson

“We were very happy with all the arrangement (hotels, meals, sightseeing, trekking) and we are planning to return to Bhutan to explore other areas. Of course, we would happily choose BTB and would recommend BTB to our friends!”
Gita Go
Hong Kong

“Fantastic itinerary with flexibility when we requested it. Especially loved the afternoon at Dolays house; lunch and archery. Both our guide Dolay and Driver Tandin were the best we could have hoped for. They made our honeymoon in Bhutan perfect.”
Iain and Shauna McNeil

“I was given an excellent reception and I had confidence in my guide Mr Tsultrim right from the beginning. We did everything listed on the itinerary. Everyday was exciting and interesting. I could not imagine a better service.”
Michael Deriaz

“Thank you Pranita and Chorten for organising a unforgettable and wonderful holiday in Bhutan.The guide Sunam and driver Chochi were excellent in looking after us and always going the extra mile to ensure the  Holiday went smoothly. If you ever have any potential tourist from the UK who are a bit worried about your Company and transferring money prior to the holiday tell them to call me or email. And I will confirm how excellent your service is and reassure them transferring their money is quite safe.”
Sue and Tony Carswell

“We had a wonderful 11 days holiday in Bhutan. Our first trip to Bhutan and our guide and driver made it extremely memorable. BTB staffs are amazing and I see great teamwork amongst them. Keep it up BTB.”
Cariessa Goh

“Will definitely recommend friends to contact and use BTB for their trip to Bhutan. And would definitely use BTB should I return to Bhutan.”
Jackie Low

“BTB’s fast response with a well-tailored program was the reason I chose BTB. Very good experience travelling with BTB and highly recommended.”
Sandra

“From the moment we touched down in Bhutan, we received a wonderful warm welcome from BTB, especially our guide Samrup, who was with us then entire trip and by the end felt like a friend. He and the rest of the team went out of their way to ensure that our experience of this magical country was everything it could be, providing just the right balance of careful attention and space for us to take in the experience. We completed the Jumolhari Trek, which was a real adventure with breathtaking scenery, beautiful camp spots and delicious food the whole way around. Samrup was equally knowledgeable about the flora and fauna of the Himalayas as the history and culture of Bhutan, told around the camp-dinner and in the museums. The entire team at BTB worked hard to ensure our experience was a smooth one, from our first enquiry onwards. I have already recommended the company to several people back home who will no doubt become clients!”
Rachel Evatt
UK

“We had a fabulous trip. Tshutrim and Raj are a credit to your company and gave us many memorable and precious experiences. We will be recommending you to our friends and may be planning another trip to the East in the not too distant future.”
Nicholas Evans
Australia

“We just wanted to thank you again for our amazing time in Bhutan. The whole trip, from planning to execution was done so professionally. Doley and Tshering were superb, I don’t think we could have found a better guide and driver, so much of our trip can be attributable to them being so attentive, making sure we saw everything and of course driving us around so safely.

On a personal note, thank you to all for sorting out my lost passport, what could have been such a stressful situation was resolved in minutes, and I didn’t need to worry about it, BIG THANK YOU!

Thanks again, should anyone ever wish to visit Bhutan I will be sure to recommend your company.”
Cara and Sean
South Africa

“We would like to thank you and all your team for the wonderful trip we had. We spent a great time in Bhutan also because of the quality of your staff. The trek was great and I hope to come back very soon for another trekking experience. Galay (guide) and Phurba (driver) were really good and I hope to be able to join Galay for another trek. The quality of the services provided by BTB (selection of the hotel, rooms, material for the trek, quality of the car,…) was excellent. Thank you for having respected so strictly our vegetarian diet. It was our first experience of using internet to select a travel agency and we are very lucky to get BTB. We hope your country will remain for long time again so beautiful and natural and the attraction of the modernity will not change the kindness and the openness of your people.”
Maxime Chalot
Belgium

“I just completed a week in Bhutan with your agency and with Tshultrim as our guide and I wanted to take a minute to let you know what a fantastic job he did.  Not only was his knowledge of the country and the sites we visited fantastic, but he blended in with our group and joked with us and really became one of us.  I cannot imagine having a better guide and experience than what BTB provided and I want to thank you for employing such a great individual.  For any who wish to travel to Bhutan, I will be sure to recommend BTB.”
Marcus Boone
USA

“Bhutan has a unique culture and it’s still unknown to many people in the world, so it’s worth a trip to experience it. BTB provided good arrangement and support on our trip from itinerary design, accommodation, flight arrangement to visa application. They were helpful and responsive to queries starting from planning stage.”
Kelvin
Hong Kong

“Dear Chorten, We would like to thank you so much for making it possible for us to spend such an interesting time at Dodaydrick Monastery. It was a highly inspiring experience and we really enjoyed interacting and talking to your brother, your cousin and to the principal of the monastery. We very much appreciated to having the opportunity to meditate at that wonderful and holy place. Thank you again and all the best to you.”
Rainer and Ulrike Metternich
Germany

“Hi Chorten. We are safely back home now. What a wonderful week! I want to truly thank you for everything you did for us. We had the most fantastic visit in Bhutan. You accommodated all our needs and requests, and exceeded our expectation in many ways. Our guide, Dolay, is very professional and knowledge, and at the same time so caring and considerate, not to mention extremely charming too! I think all the girls in the group fell in love with him! :)) Our drivers, Kesang and Kinley, are so warm and kind-hearted. They not only drove us to all these beautiful sites, but also assisted us in every way possible. They went out of their way to make our trip a perfect one.

We are back to our home, with the most wonderful memories of Bhutan and its people. We’ve already started missing your country and all of you so much. We will sure be back, hopefully in the near future, and we will certainly tell everyone we know how beautiful Bhutan is, and what a wonderful visit we had, with your assistance.”
Alyssa
China

“Chorten, The consensus of our recent trip was “IT WAS FABULOUS”! An outstanding cultural experience – beginning with the meeting with his Holiness Khamtrul Rinpoche on our arrival in Thimphu, our visit to the hospital in Punakha, our visit & demonstration at your sister’s home in Lobesa, and the local school all added to the uniqueness of this itinerary. We came away feeling we had had a privileged experience in Bhutan that most other travelers may never have known. The Festivals, particularly the last one in Chuhume was great. Without all the tourists and a more natural setting, we were able to appreciate the whole experience. Attending any Buddhist Ceremony was important for all of us, as it added to our appreciation of the religion. The picnic’s and the Gantey Palace in Paro will probably be remembered for a long time, one of Chorten’s special surprises! You did a great job with this group, Chorten!”
Norma Sears, Travel Consultant
USA

“My first visit to Bhutan exceeded my expectations in all respects. Stunning scenery, adventurous travel, devout and friendly people and the courtesy and efficiency of the staff of Bhutan Travel Bureau combined to make this not only a truly memorable holiday but a precious life experience.”
Michael Hill
Australia

“Our entire experience with BTB was one of exceptional service! From trip planning to arrival and throughout our October 2007 trip – the Laya Trek & Bumthang Festivals – BTB staff and guide were very personable and professional. With hot tea in the morning to a hot water bottle in the evening, the difference was attention to details. Even more rewarding was the outstanding guide, with a world of information to make our journey even more fulfilling. While there are numerous agencies offering itineraries in Bhutan, the difference is the individual attention BTB gives their clients and I highly recommend them for your trip to the Land of the Thunder Dragon!”
Steve & Joyce
USA

“When we departed from Paro, some of us said bye-bye to your country with tears dropping. Actually, all of us were moved by your country and the people there including you and your colleagues, our guide Mr. Tshultrim Dorji, our drivers Mr. Tenzin and Mr. Tshering Dorji. As you know, the group was organized by me and group members are my schoolmates in our university. In the past 10 years, we visited many countries such as Cambodia, Nepal, Laos and Vietnam etc. However, Bhutan is really the most special destination of our trips. The arrangement for this trip is really an excellent experience for me. From your welcome at the airport and your arrangement of the additonal programs, to your guide and drivers, and to your arrangement for meals and accommodations, I should say that you’re so kind and BTB is so professional on tour arrangement and client services.

In the 5 days’ stay, 18 members of the group carried 16 cameras, shot more than 30,000 photos. That shows how we love your country, how we enjoy the stay. Anyway, keep in touch please and hope to visit your country again.”
Yang Zhisong
China

“Travelling to Bhutan was one of the most memorable experiences of my life. The country is absolutely unique, and so are it’s people. BTB made everything easy, from planning the trip through to booking the airlines tickets and all accomodations. They are so professional, friendly and knowledgeable. I have travelled with them twice, and I can’t recommend them highly enough. Thank you for everything, Chorten and everyone at BTB!”
Favel Parrett
Australia

“We chose BTB because they have one of the most informative web sites on travel in Bhutan and responded immediately to our quite specific itinerary requirements. When we requested changes both before and during our trip BTB were completely flexible and able to accommodate these with the minimum fuss. The guiding and trekking staff were always polite and very attentive and having previously trekked in Pakistan and Nepal we found the standard of equipment, food and the service generally, exceeded anything we have previously experienced. We would have no hesitation in using BTB again and highly recommend BTB to anyone else visiting Bhutan.”
Steve and Pauline

“After our long flight we were greeted with lovely smile and friendly new guide and driver. We would love to come again to see the development proceed. Guide Thinley went out of his way to please us. Took us to shop, watch archery and special places. We loved the people we met. Staffs and farmers alike. Everyone we spoke to were warm and welcoming.
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Barton Clarke and Jenifer Skoien

“I must express my sincere thanks for all Your help and planning of our Bhutan trip. You put together an outstanding program. We are extremely satisfied. It turned out as a perfect present for my wife´s 60th birthday. One of the  most important part of this type of trip is to have a guide and a driver that creates a feeling of safe driving and that can tell us everything about Bhutan and Buddhism.  We were hoping the guide would create an inside view of Bhutan and the Country’s culture. My wife and I have been traveling a lot and have met many guides/drivers. However, we have never met such a perfect team as Sonam and Kinley. Sonam is extremely knowledgeable, warm and with a great sense of humor and Kinley an excellent driver and also a very warm person. We had so many nice discussions and enjoyable moments.  If we go back for more trekking/sightseeing in Bhutan we will not do it without having these 2 as our team. I highly recommend that you use these 2 as much as possible when you organise trips.”
Anders Ekelund